Shipping costs and times vary depending on the type of delivery chosen:

- Standard Shipment: cost 4,95 euro. Your purchases will be delivered in 3-5 working days;
- Express Shipment: cost 9,95 euro. Your purchases will be delivered in 24/48 working hours..

We remind you that the delivery society for european shippings is UPS.

The courier will leave the parcel to the nearest UPS Access Point.

In our experience, your card can be refused for the following reasons:
- The data requested for the payment fail to coincide with those on your card. A simple spelling mistake in one of the fields can cause the operation to be refused.
- You have not activated your security code. In a bid to protect cardholders from online fraud, some credit cards require you to enter an additional security code in order to confirm the payment. This code is provided by your bank.
- You have not activated your security code. In a bid to protect cardholders from online fraud, some credit cards require you to enter an additional security code in order to confirm the payment. This code is provided by your bank.
f you think there may be other problems, please write to our E-SHOP HELP.

The amount relative to the order will be debited to your credit card when the order is effectively shipped.
Depending on the agreements you have with your card issuer, immediately after completing the payment procedure, you may receive a message confirming that the charged amount has been booked.
Please note that no amount will be effectively charged until the parcel is entrusted to the courier.

Yes, all prices displayed include VAT already, exactly as they do in our stores.

Yes, please note that you have to enter the correct data of the company to which the invoice is to be issued before you complete the checkout.

You can consult the terms and conditions of sale before confirming your order.
The document can also be found by clicking on the following Link

Yes! On ovsfashion.com you can pay with a valid Discount Code or Coupon which have been supplied by OVS as part of a special promotion.
If you have a valid Discount Code or Coupon, enter the alphanumerical code in the appropriate field when you start the purchasing process and then click on “Apply”.
The total of your order will automatically be recalculated net of the discount applied.

Remember that vouchers generated in store only can be used inside stores of the OVS retail network.

At the moment you cannot request the OVS Card on ovsfashion.com. If you wish to know more on OVS Card Program, we invite you to ask further information to the nearest OVS Store.

Yes, you can return an item.

You can request a return for every purchase made on ovsfashion.com within 28 days of the item being delivered to you.
We remind you that the return on ovsfashion.com is always free.

If you are a registered user, you can request a return by accessing your personal area on ovsfashion.com, then you will have to click on the "my orders' ' section, select the items you wish to return and confirm the procedure.

Following your return request, you will be sent an email confirming the start of the procedure.

At this point you will need to book a pick up of the return parcel.

Remember to apply the return label on the parcel.

In order to book the collection by phone, you have to navigate the site www.ups.com emember to select your country from the top right section. At the bottom of the page, in the contact section you will find the correct telephone number to contact.

You can also book the parcel collection by filling out the following online form on the Ups website. Always remember to first select your country from the appropriate section at the top right, then select the item "shipping" and click on the item "schedule a parcel collection": wwwapps.ups.com/pickup/schedule

You can also drop the return package to an Ups Access Point in your city, to find the one closest to you, after selecting your country of origin. from the appropriate section at the top right, click on "shipping" - "find a location": www.ups.com/dropoff

As soon as the package reaches us, we will start all the conformity checks and the correct activation of the return procedure.

Following the positive outcome of these checks, we will refund you the amount on the original payment method.

We inform you that it is not possible to exchange the items.
Currently you can just apply for the return procedure and obtain the refund on the payment method used for the purchase.

You can check the status of the return on the dedicated page on Ups website using the tracking number that you can find in your return label.

The refund will be issued after all the conformity checks will be successfully concluded.

We remind you that we won’t accept returns for unwanted items after the relevant returns period, which must be no longer than 30 working days from the day you received your parcel.

When your request to return goods will be accepted, you will receive a confirmation email.

if you made the purchase using PayPal, The amount due will be paid back into your account , or directly to your credit card.

The time required to receive the refund may vary depending on different bank operators; usually it takes about 4/5 working days to have the money back in your account.

If you have made your purchase using a discount coupon, the amount of the discount will not be refunded.

Click on the button "Login" which you will always find on the top right of the page. Click on “Create a new account now” and fill in the form with your data.
Agree to the processing of your personal data and click on the “Register now" button.
You will receive an email with a summary of your user credentials which enable you to log in.

If you haven’t already done so, click on the heading “Login” which you will always find on the top right of the page.
Then click on “Forgotten Password”.
By following the instructions that will appear on your screen, you will activate the procedure to create a new password.
When you have concluded the procedure, you will receive an email at the address you have specified, containing a temporary password and a link.
By clicking on the link and entering the password received in the appropriate field, you can set a new password of your choice.