CONTACT AREA PRIVACY POLICY - CUSTOMER SERVICE

pursuant to art. 13 of  the European Union Regulation 679/2016 /EU

 

  • About us: OVS S.p.A., with registered office and administrative office located in Mestre (VE), via Terraglio No.17 (hereinafter referred to as "OVS") is the Data Controller; as such, the Company collects and processes the personal data provided through the filling out of the Contact - Customer Service form and, pursuant to art. 13 of the European Union Regulation 679/2016/EU (hereinafter referred to as the "Regulation"), provides the following information.

 

  • Purposes for which we collect the data: the data you provide us by filling out the Contact - Customer Service form will be used to answer your message, your request for information, your complaints, or questions related to product warranty.

 

  • Provision of data and consequences in the case of incompleteness: You are free to choose whether or not to provide us with your personal data; if you choose to provide us with your personal data, please fill out this form by filling out us all the data requested needed to reply to your message or request for information. If your data is missing or your form incomplete, we will not be able to reply to your message or provide the information you requested.

 

  • Legal basis of the processing: in order to reply to your message or to your request for information, we will process your data on the basis of your consent.

 

  • How we process your personal data - the data will be processed in compliance with the legislation in force and, in any case, in a way that ensures your data security and confidentiality and prevents unauthorised dissemination or use, alteration or destruction of your personal data. The data will be processed mainly by computerised means in order to reply to you or provide you with the information you requested.

 

  • Storage period: Your data will be stored  for a period necessary to answer you or provide you with the information you requested, or for any different period necessary on the basis of the legitimate interest of OVS.

 

  • To whom we disclose your personal data: your data will not be disclosed, or communicated to third parties. In order to allow us to manage your request and pursue the purposes for which you  provided your consent, your data may become known to: (i) companies that carry out on our behalf the storage and processing of computer files; (ii) companies that manage customer service on behalf of OVS; these parties will act as external processors pursuant to art. 28 of the Regulation .

Your data may become known to the Persons in Charge and to the Managers of the Marketing Management Departments, as well as IT and Customer Care & e-Commerce departments of OVS S.p.A. 

 

  • Rights of the concerned party, possibility to lodge a complaint and contact details -

In accordance with current legislation (articles 15 to 22 of the Regulation) you have the right to obtain access to your information (Article 15), its correction or integration (Article 16), its cancellation (the so called right to be forgotten, Article 17), the limitation of processing (Article 18) the right to the portability of your data (Article.20), the right to object to the processing of your data for special reasons (Article 21) and not to be subjected to an automated decision-making process (Article 22); furthermore, we remind you that you are always entitled to lodge a complaint with the Privacy Protection Authority for the processing of personal data (www.garanteprivacy.it).  To exercise said rights, you may write via e-mail to atencioncliente@ovs.es or use the Contact Us form, or write to OVS S.p.A, via Terraglio No.17, 30174, Mestre (VE), to the attention of the General Manager of the OVS Brand.  

  • Data protection officer - If you would like to contact our Data Protection Supervisor, you can do so by sending an e-mail to responsabileprotezionedati@ovs.it, or by phone calling the number +39 041 239 7500.