RETURNS AND EXCHANGES
RETURN REQUEST METHOD
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We inform you that for purchases made on ovsfashion.com it is not possible to exchange goods.
You can request a return for every purchase made on ovsfashion.com within 30 working days of receiving your order. We remind you that the return on ovsfashion.com is always free.
If you are a registered user you can request a return by accessing your reserved area on ovsfashion.com, you will have to click on the "my orders" section, select the items you want return and confirm the procedure.
If you are an unregistered user, you can register your return by accessing your order through the area specifically created for unregistered users: www.ovs.it/en/tracking .
Following your return request, you will be sent an email confirming the start of the procedure.
To make the return you will need to contact the UPS courier to collect the package, to be packaged using the shipping packaging. Remember to overlay the shipping label the new return label that you will find inside the package exists.
You will then have to book the collection, you can make the telephone booking by accessing the site www.ups.com selecting your country from the top right section. At the bottom of the page, in the contact section you will find the telephone number to contact.
You can also book the parcel collection by filling out the following form on the Ups.com website, always remember to select your country from the appropriate section at the top right, then select the item "shipping" and click on the item "schedule a parcel collection": wwwapps.ups.com/pickup/schedule < / a>
Alternatively, you can deliver the return package to an Ups Access Point in your city, to find the one closest to you, after selecting your country of origin. from the appropriate section at the top right, click on "shipping" - "find a location": www.ups.com / dropoff
As soon as the package is returned to us, we will verify the correct activation of the return procedure, compliance with the timing of the 30 working days from receipt of the package and compliance of the return with respect to the declared. Following the positive outcome of these checks, we will refund you the amount on the payment method used for the purchase.
You can request a return for every purchase made on ovsfashion.com within 30 working days of receiving your order. We remind you that the return on ovsfashion.com is always free.
If you are a registered user you can request a return by accessing your reserved area on ovsfashion.com, you will have to click on the "my orders" section, select the items you want return and confirm the procedure.
If you are an unregistered user, you can register your return by accessing your order through the area specifically created for unregistered users: www.ovs.it/en/tracking .
Following your return request, you will be sent an email confirming the start of the procedure.
To make the return you will need to contact the UPS courier to collect the package, to be packaged using the shipping packaging. Remember to overlay the shipping label the new return label that you will find inside the package exists.
You will then have to book the collection, you can make the telephone booking by accessing the site www.ups.com selecting your country from the top right section. At the bottom of the page, in the contact section you will find the telephone number to contact.
You can also book the parcel collection by filling out the following form on the Ups.com website, always remember to select your country from the appropriate section at the top right, then select the item "shipping" and click on the item "schedule a parcel collection": wwwapps.ups.com/pickup/schedule < / a>
Alternatively, you can deliver the return package to an Ups Access Point in your city, to find the one closest to you, after selecting your country of origin. from the appropriate section at the top right, click on "shipping" - "find a location": www.ups.com / dropoff
As soon as the package is returned to us, we will verify the correct activation of the return procedure, compliance with the timing of the 30 working days from receipt of the package and compliance of the return with respect to the declared. Following the positive outcome of these checks, we will refund you the amount on the payment method used for the purchase.
METHOD OF REFUND OF A RETURN
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Once you have checked the compliance of your return, you will receive a communication via email where you will be notified of the acceptance of your return.
The refund for orders placed online on ovsfashion.com takes place on the payment method used for the purchase.
You will be able to view the credit on your Paypal / Amazon Pay account or on your credit card within 5/10 days of accepting your return. The timing depends on your bank.
We also remind you that, if your purchase was made using a discount code, the amount of the discount will not be refunded.
The refund will be related to the difference between the value of the purchase made and the value of the discount.
The refund for orders placed online on ovsfashion.com takes place on the payment method used for the purchase.
You will be able to view the credit on your Paypal / Amazon Pay account or on your credit card within 5/10 days of accepting your return. The timing depends on your bank.
We also remind you that, if your purchase was made using a discount code, the amount of the discount will not be refunded.
The refund will be related to the difference between the value of the purchase made and the value of the discount.