How to buy online

 

F.A.Q.

HOW CAN I BE CERTAIN THAT I MADE MY ORDER CORRECTLY?

DO I NEED TO REGISTER IN ORDER TO MAKE A PURCHASE?

CAN I DOWNLOAD THE OVS APP?

I SAW AN ITEM IN A STORE, BUT MY SIZE IS NOT AVAILABLE. WHAT CAN I DO?

I’VE SEEN AN ITEM I LIKE ON THE WEBSITE, HOW DO I FIND OUT IF IT IS AVAILABLE IN STORE?

WHAT ARE THE GUARANTEE CONDITIONS FOR OVS PRODUCTS?

HOW CAN I BE SURE I CHOOSE THE CORRECT SIZE?

WHAT IS A WISH LIST?

 

HOW CAN I BE CERTAIN THAT I MADE MY ORDER CORRECTLY?

You will view a message that confirms your order has been successfully sent. In the next few hours, you will receive an email confirming that your order has been registered.

DO I NEED TO REGISTER IN ORDER TO MAKE A PURCHASE?

Yes, to place orders on OVS.it you must be a registered user. You can also register during the purchasing process.

CAN I DOWNLOAD THE OVS APP?

Of course, the App is available for downloading, but at the moment, only customers in Italy can use it to make purchases.

I SAW AN ITEM IN A STORE, BUT MY SIZE IS NOT AVAILABLE. WHAT CAN I DO?

The staff at OVS stores have a tool for searching items and will be able to tell you the nearest store in which you can find the item.

You can also contact our customer care service from this page and they will be happy to provide you with the information you need; to make this operation easier, please remember to note down the item code.

I’VE SEEN AN ITEM I LIKE ON THE WEBSITE, HOW DO I FIND OUT IF IT IS AVAILABLE IN STORE?

You can contact our customer care service from this page and they will be happy to provide you with the information you need; to make this operation easier, please remember to note down the item code.

WHAT ARE THE GUARANTEE CONDITIONS FOR OVS PRODUCTS?

All of the items are covered by a Legal Guarantee of Conformity, pursuant to Artt.128-135 of the Consumer Code.

The Legal Guarantee of Conformity is required by the Consumer Code (articles 128 and subsequent) and protects the customer should they purchase faulty goods, products that do not work or are not suitable for the use declared by the seller, or for the use for which they are generally destined.

The consumer can exercise their statutory rights regarding the Legal Guarantee of Conformity by directly contacting the seller of the products, even if this is not the manufacturer.

Should the product be deemed non-compliant, the consumer is entitled to have the faulty product repaired or replaced by the seller, at the former’s discretion, free of charge, unless the solution requested is impossible or excessively burdensome in comparison to the alternative solution.

If it is impossible to replace or repair the product, the consumer is in any case entitled to a price reduction, or to receive reimbursement of an amount, calculated in proportion to the value of the product, for having returned the faulty product to the seller. The legal guarantee is valid for two years from delivery of the product and must be applied by the consumer within two months of identifying the fault.

HOW CAN I BE SURE I CHOOSE THE CORRECT SIZE?

Click on the "Size guide" on the Product page and you will find a table containing a summary of our sizes, and their equivalents in the various countries.

We will also guide you in identifying your size by providing the equivalent measurements in centimetres.

WHAT IS A WISH LIST?

By adding a product to the Wish List, you can create a list of your favourite products. Each time you visit OVS.es, you can view the list, update the products it contains and proceed directly in purchasing those you prefer.