Returns and exchanges
Worry-free shopping: you have 30 days to change your mind. You have 30 days from when you received your purchase from ovs.it to return it.
If you purchased your items on ovs.it, then you can easily return them online. On OVS.it, returns are free!
If you placed the order as a registered user, access your personal area, click on "My Orders," select the order you want to return, and click on "Return." If you placed the order as a guest, access the area reserved for non-registered users at https://www.ovsfashion.com/en/es/tracking and proceed with the return request directly from there, selecting the order you want to return and clicking on "Return." In both cases, you will be shown a page where you can choose the products you want to return and confirm the procedure. After you submit the return request, you will receive an email confirming the start of the procedure. After completing the return request, prepare your items for shipping by affixing the pre-paid, printed label to the original box (or another, equally sturdy package) so as to cover the original shipping label.
To ship your package, you need to book a collection by contacting our courier UPS. You can schedule pick up by telephone or directly from the website ups.com.
On the telephone the operator will ask you for the information needed to collect your package, i.e., the address, whether or not you have a return label, and a suitable time for collection, etc. If you carry out the collection process online at UPS.com, all you need to do is to complete the form at the following link: https://wwwapps.ups.com/pickup/schedule.
You can also take your package to a UPS Access Point: a full list of points and opening times is available on the UPS website. You will be issued with a receipt containing a tracking code for your shipment and the Access Point number. The UPS site will provide the date on which the package is accepted by the Access Point as well as tracking your parcel until it reaches our warehouse.
Once we receive the package, we will verify that your return has been correctly activated through the vasfashion.com portal before the expiration of 30 business days from the delivery, and that the return is in accordance with the declared items. After a positive outcome of these checks, we will proceed with the refund according to the payment method used.
You have up to 30 days from the receipt of the package to request a return for your online order.
The refund for a return will be processed only after all the checks related to the returned order have been completed and have had a positive outcome. These checks include the return request period, which must be made within 30 days from the receipt of the package, and the conformity of the returned items. After these checks, you will receive an email confirming the acceptance of the return request.
For orders paid online with a credit card, the refund will be made by crediting the value of the returned items to the payment method used at the time of purchase. You can expect to see the refund in your account or on your card approximately 5-10 business days after the refund confirmation email.
Returns in store
You can return your items to any OVS store with Click and Collect. Items must be accompanied by your order invoice. If the items meet the requirements of our returns policy (see table below), you will receive an email containing a receipt for the returned goods. The amount will be available in your account within 5-10 business days. The time required will vary depending on your bank.
All products are covered by the Legal Guarantee of Conformity required by articles 128-135 of the Consumer Code.