Frequently asked questions

Hi, How can I help you? Search for your answer in these categories

Pre-Sale up to -50%:Check the discount policy at your nearest OVS store.
Orders and Shipments
Where is my order? Can an order be split into multiple shipments? Can I change the shipping address?
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Returns
What is the returns process? Where can I find the return label? Can I exchange an item bought online?
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Refunds
When will i receive the refund? What are the refund methods? How is a refund for an item bought with a coupon processed?
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Order issues
Can I modify or cancel an order? My order cannot be tracked. What can I do? I did not receive all the items. What can I do?
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Payments
How can i pay? When will the charge be made to my account? Why was the payment not successful?
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Assistance and account
I cannot access my account. What can I do? How can I modify my account details or request the deletion of my account? I have a problem with a coupon. What can I do?
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OVS Friends
What are the advantages of the OVS card? How can I participate in the loyalty program and become an OVS Friend? What are the benefits of the loyalty programme?
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Customer service
How can I contact OVS customer service?
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Stores
How can I find out the opening hours of a store? I have a return coupon issued by a store. Can I use it online? Is it possible to open a franchised store in OVS?
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