Devoluciones y Cambios
Compra con tranquilidad: ¡tiene 30 días para cambiar de idea! Para devolver tus compras en ovsfashion.com, tienes 30 días para tu devolución en OVS. Estas fechas se calculan a partir del día en el que has recibido el paquete con tu pedido.
Si la compra la has hecho en ovsfashion.com, puedes solicitar la devolución cómodamente online. ¡Las devoluciones son gratuitas en ovsfashion.com!
If you placed the order as a registered user, access your personal area, click on "My Orders," select the order you want to return, and click on "Return." If you placed the order as a guest, access the area reserved for non-registered users at https://www.ovsfashion.com/en/es/tracking and proceed with the return request directly from there, selecting the order you want to return and clicking on "Return." In both cases, you will be shown a page where you can choose the products you want to return and confirm the procedure. After you submit the return request, you will receive an email confirming the start of the procedure. After completing the return request, prepare your items for shipping by affixing the pre-paid, printed label to the original box (or another, equally sturdy package) so as to cover the original shipping label.
To ship your package, you need to book a collection by contacting our courier UPS. You can schedule pick up by telephone or directly from the website ups.com.
On the telephone the operator will ask you for the information needed to collect your package, i.e., the address, whether or not you have a return label, and a suitable time for collection, etc. If you carry out the collection process online at UPS.com, all you need to do is to complete the form at the following link: https://wwwapps.ups.com/pickup/schedule.
You can also take your package to a UPS Access Point: a full list of points and opening times is available on the UPS website. You will be issued with a receipt containing a tracking code for your shipment and the Access Point number. The UPS site will provide the date on which the package is accepted by the Access Point as well as tracking your parcel until it reaches our warehouse.
Once we receive the package, we will verify that your return has been correctly activated through the vasfashion.com portal before the expiration of 30 business days from the delivery, and that the return is in accordance with the declared items. After a positive outcome of these checks, we will proceed with the refund according to the payment method used.
You have up to 30 days from the receipt of the package to request a return for your online order.
The refund for a return will be processed only after all the checks related to the returned order have been completed and have had a positive outcome. These checks include the return request period, which must be made within 30 days from the receipt of the package, and the conformity of the returned items. After these checks, you will receive an email confirming the acceptance of the return request.
For orders paid online with a credit card, the refund will be made by crediting the value of the returned items to the payment method used at the time of purchase. You can expect to see the refund in your account or on your card approximately 5-10 business days after the refund confirmation email.
Devolución en tienda
Puedes solicitar la devolución en cualquier tienda OVS que ofrezca el servicio Click and Collect presentando en caja el tique de compra de tu pedido. Si los artículos cumplen con nuestra política de devolución (consulta la tabla a continuación), recibirás un correo electrónico con un recibo para notificarte que la devolución ha sido aceptada. El importe volverá a estar disponible en tu cuenta en un plazo de 5 a 10 días laborables. El plazo depende de tu banco.
Condiciones de garantía
Todos los productos están cubiertos por la garantía legal de conformidad en virtud de los artículos 128-135 del Código de consumo [italiano].